FAQ

Ordering & Payment
Is VAT or any other import tax included in the price?
Yes. All prices displayed on our site are final and inclusive of any applicable VAT, taxes, or duties. You will see the exact total at checkout with no hidden fees added upon delivery.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard), PayPal, and Apple Pay for fast, secure checkout. All payments are processed through our secure, encrypted checkout system.

Is it safe to pay on your website?
Absolutely. The Stripes Gallery uses industry-standard SSL encryption and is PCI-DSS compliant. Your payment and personal information is always protected.

My card was charged but I didn‘t get an order confirmation. What happened?
This is usually a temporary authorization hold from your bank, not a final charge. The hold will typically drop off your account within 3-10 business days. If a charge does post, please contact our support team immediately with your details and we will resolve it promptly.

Can I pay over the phone?
For your security, we do not accept payments via phone. All transactions must be completed securely through our online checkout.

Shipping & Delivery
Where do you ship from and how long does it take?
To ensure faster delivery to our European customers, orders are fulfilled from our EU-based warehouse. Delivery within Europe typically takes 5-10 business days. Global delivery ranges from 7-20 business days, depending on the destination.

What is your shipping cost policy?
We offer complimentary standard shipping on all orders over €29. For orders under this amount, a flat-rate shipping fee of €3 applies.

How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking link. You can also check the status by logging into your account on our website.

My package is delayed. What should I do?
Please check your tracking information first for the latest updates. If there has been no movement for an extended period or the estimated delivery window has passed, contact our support team with your order number and we will investigate with the carrier.

Returns & Exchanges
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached.

How do I start a return or exchange?
Please initiate the process through your account dashboard or contact our customer service team. We will provide a return authorization and instructions.

Are there any costs for returns?
For returns due to a change of mind, the customer is responsible for the return shipping cost. If the return is due to an error on our part (e.g., wrong or faulty item), we will cover all return costs and fees.

How long does a refund take?
Once we receive and inspect your return, we will process your refund within 5-7 business days. The funds will be returned to your original payment method. The time it takes for the refund to appear in your account depends on your bank or payment provider.

The Stripes Gallery Team