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Refund policy
The Stripes Gallery Refund Policy
At The Stripes Gallery, we are committed to your complete satisfaction. If you are not delighted with your purchase, you may return eligible items within 30 days of the delivery date for a full refund or exchange, in accordance with the following conditions.
Eligibility for Returns & Refunds:
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Items must be returned in new, unworn, and unwashed condition.
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All original tags, labels, and packaging must be attached and intact.
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Customized jerseys (featuring printed names, numbers, or patches) are considered final sale and cannot be returned or exchanged unless there is a verifiable manufacturing defect or an error made by The Stripes Gallery.
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Returns that do not meet these conditions may be subject to a restocking fee or refusal.
How to Initiate a Return:
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Contact our Customer Experience team at [email protected] to request a Return Merchandise Authorization (RMA) number.
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Securely package the item(s) with all original components and include a copy of your order confirmation or a note stating your order number and RMA.
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Ship your return to the address we provide. Please note that return shipping costs are the customer‘s responsibility unless the return is due to our error (wrong or defective item).
Processing Refunds & Exchanges:
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Once we receive and inspect your return, we will notify you of the status.
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Approved refunds will be issued to your original payment method within 5-7 business days. Please allow additional time for your bank or card issuer to process the credit.
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Original shipping fees are non-refundable.
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For exchanges, we will ship the replacement item once the return is received and approved. If the requested item is unavailable, we will issue a refund.
For any questions, please contact: [email protected]
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